Frequently Asked Questions

Here are answers to some common questions about shopping with Matrikava Home.

Where does Matrikava Home deliver?

We currently deliver across India to serviceable PIN codes.

International shipping is not available at this time.

How much does shipping cost?

Standard shipping is free on all orders across India, including Cash on Delivery orders.

How long will my order take to arrive?

Orders are typically delivered within 5–10 business days from the date of order confirmation.

Delivery times can occasionally vary depending on location, courier operations, public holidays, weather conditions or other circumstances outside our reasonable control.

Is Cash on Delivery available?

Yes. Cash on Delivery is available on eligible orders and serviceable PIN codes.

There is no extra charge for Cash on Delivery.

How can I track my order?

Once your order has been dispatched, tracking information will be shared using the contact details provided during checkout.

Please allow some time after dispatch for the courier tracking system to update.

What if I receive a damaged or defective product?

Please contact Matrikava Home Customer Care within 3-4 working days of delivery.

Provide your order number along with clear photographs and/or video showing the issue.

Once reviewed and approved, we will arrange an appropriate replacement or resolution in accordance with our Returns & Replacement policy.

What if I receive the wrong product?

If the fulfilment error is confirmed, we will arrange an appropriate resolution.

Can I return a product because I changed my mind?

At present, we do not accept change-of-mind returns where the product is functioning correctly and matches the product description.

Please review product photographs, details and specifications carefully before placing your order.

What happens if a replacement is unavailable?

If your request is eligible but a replacement cannot be provided because the product is unavailable, we may issue a refund to the original payment method.

Processing time may depend on your bank or payment provider.

Do I need an unboxing video?

An unboxing video is helpful, particularly for transit-damage cases, but it is not mandatory.

Clear photographs and/or video showing the issue will help us review your request efficiently.

Are the products sold by Matrikava Home manufactured by Matrikava?

Matrikava Home is a curated lifestyle store. We select products that we believe offer practical utility, thoughtful design and value for everyday living.

Unless specifically stated on a product page, products should not be assumed to be manufactured by Matrikava Home.

How can I contact Matrikava Home?

You can reach us through the Contact Us page on our website.

Please include your order number when contacting us about an existing order so that we can assist you efficiently.

Still Need Help?

If your question is not answered here, please contact Matrikava Home Customer Care through our Contact Us page.

Matrikava Home
A Matrikava Global brand.