Grievance Redressal

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our seller and Grievance Officer are given below.

Seller Details

Registered business name: Matrikava Global
Store name: Matrikava Home
Address: AVS Orchard, Sector 77, Noida, Uttar Pradesh 201306, India
GSTIN: 09CNFPD0662P1ZP
Website: www.matrikavaglobal.com

Grievance Officer

Name: Prince Kumar Dubey
Designation: Grievance Officer, Matrikava Global
Email: princekumardubey@matrikavaglobal.com
WhatsApp: +91 8796273200
Working hours: Monday to Friday, 10 AM – 5 PM (IST)

How to Raise a Complaint

Email or WhatsApp the Grievance Officer with your name, order number, a description of the issue and any photographs or videos that help explain it.

Our Commitment

We will acknowledge your complaint within 48 hours of receiving it and aim to resolve it within one month from the date of receipt.

For general order and delivery questions, you can also visit our Contact Us page.

Matrikava Home
A Matrikava Global brand.