Returns & Replacement

At Matrikava Home, we want every order to arrive as expected. If something is wrong with your product, we will work to resolve it fairly and promptly.

Replacement Window

Eligible products may be reported for replacement within 3-4 working days of delivery.

Requests made after this period may not be accepted.

When a Replacement Is Eligible

A replacement may be offered if the product you receive is:

Damaged in transit

Defective or not functioning as intended

Incorrect compared with the item ordered

Materially different from the product shown or described on our website

What We Need From You

To help us review your request, please email us at princekumardubey@matrikavaglobal.com or WhatsApp us at +91 8796273200 within 3-4 working days of delivery and provide:

Your order number

A brief description of the issue

Clear photographs and/or video showing the product and the issue

Images of the packaging where relevant

For transit-damage cases, an unboxing video can be helpful, but it is not mandatory.

Product Condition

Where applicable, the product should be kept:

Unused beyond what is reasonably necessary to identify the issue

With its original packaging

With all accessories, parts and included items

Please do not discard the product or packaging while your request is being reviewed.

Change-of-Mind Returns

We currently do not accept returns or replacements for change of mind, personal preference, or situations where the product is functioning correctly and matches the description provided at the time of purchase.

We encourage customers to review the product details, specifications and images carefully before ordering.

Replacement Process

Once your request is reviewed and approved, we will arrange the appropriate resolution.

For eligible cases, Matrikava Home will bear the replacement shipping cost.

Replacement timelines may vary depending on product availability and the delivery location.

Pickup Window

Once your request is approved, pickup of the product from your address will be arranged within 3-4 working days of confirmation.

If a Replacement Is Unavailable

If an eligible product cannot be replaced because it is unavailable, we may provide a refund to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Non-Eligible Requests

A replacement or refund may be declined where:

The request is raised after the applicable 3-4 working day window

The product has been misused, damaged after delivery, or altered

Important parts or accessories are missing

The issue results from normal wear and tear

The product matches the description and there is no defect or fulfilment error

Sufficient information or evidence is not provided to assess the issue

Need Help?

For replacement or refund assistance, please email us at princekumardubey@matrikavaglobal.com or WhatsApp us at +91 8796273200.

We aim to review genuine concerns carefully and provide a fair resolution.

Matrikava Home
A Matrikava Global brand.